Privacy Policy

Information you provide directly:

• Contact details: name, email address, phone number, company name, and job title when you fill out a contact form, book a consultation, or message us via WhatsApp or email.
• Business information you share with us during discovery calls, proposals, or project delivery.
• Billing information required to issue invoices (we do not store card numbers; payments are processed by third-party payment providers).

Information collected automatically:

• Usage data: IP address, browser type, device type, pages visited, and time spent on the site.
• Cookies and similar technologies used for analytics and site functionality. You can disable cookies in your browser settings.

Client data processed through our Services:

• When we build, deploy, or maintain AI agents, chatbots, or automation workflows for you, we may process data belonging to you or your customers (e.g., messages, CRM records, documents) strictly on your behalf and under your instructions.

We use personal data to:

• Respond to inquiries and provide quotes or consultations
• Deliver, configure, and support the Services
• Send invoices and manage our contractual relationship
• Improve the site and our service offering
• Send relevant updates or marketing communications (you can opt out at any time)
• Comply with legal and regulatory obligations in the UAE

We do not sell personal data to third parties.

Our Services rely on third-party AI model providers and platforms (which may include, for example, Anthropic, OpenAI, Google, and workflow/CRM platforms). When data is processed through these providers:

• Data is transmitted to them only as necessary to deliver the agreed Services.
• We configure commercial/API access where provider policies state that submitted data is not used to train their models, where such options are available.
• Each provider processes data under its own terms and privacy policy, and data may be processed on servers located outside the UAE.

We do not use your confidential business data or your customers' personal data to train our own models or for any purpose outside the scope of your project.

We share personal data only with:

• Service providers and subprocessors necessary to deliver the Services (hosting, AI model providers, analytics, payment processing)
• Professional advisors (legal, accounting) under confidentiality obligations
• Government authorities where required by UAE law

Some of our service providers operate outside the UAE. Where personal data is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with the PDPL.

We retain personal data only as long as necessary for the purposes described above, to comply with legal obligations (including UAE record-keeping requirements), or to resolve disputes. Project data is deleted or returned upon written request after project completion, unless retention is legally required.

We apply reasonable technical and organizational measures to protect personal data, including access controls, encrypted transmission, and restricted access to client environments. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Subject to the PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications
• Object to or restrict certain processing

To exercise these rights, contact us at ai@tawjeehdc.com. We will respond within a reasonable timeframe.

The site and Services are intended for businesses and individuals aged 18 or older. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Tawjeeh AI, the AI solutions division of Tawjeeh Documents Clearing Services
Dubai, United Arab Emirates
Email: ai@tawjeehdc.com